Passenger Satisfaction is one of the central considerations in ascertaining mass transit systems' quality, operational efficiencies, as well as responsiveness. It enables transit agencies, policy anal

Service Quality is the primary concern and is rigorously monitored by companies in the service industry, such as the Information and Communications Technology (ICT) sector. The standard of services is

This research takes a cautionary stance to a study of customer satisfaction and customer loyalty of leading supermarkets in the Jaffna district. Customers now demand better customer services from reta